PRIVACY POLICY

IMPROVEHAUS — PRIVACY POLICY

Last updated: [21/01/2026]

ImproveHaus ("we", "us", "our") respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

This Privacy Policy explains how we collect, use, disclose, store and manage your personal information when you visit our website, place an order, contact us, or otherwise interact with our products and services.

By using our website or purchasing from ImproveHaus, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy.

1. Who we are

ImproveHaus.com

For privacy-related enquiries, you can contact us at:

Email: support@improvehaus.com

2. What personal information we collect

We may collect personal information that identifies you or could reasonably identify you, including:

• your name

• billing address

• shipping address

• email address

• phone number

• payment and transaction details

• order history

• account details if you create an account

• communications you send to us

• device, browser, IP address and website usage data

• marketing and advertising interaction data

• preferences, interests and product engagement information

We do not intentionally collect sensitive information unless it is necessary to provide customer support or otherwise required by law.

3. How we collect personal information

We may collect your personal information:

Directly from you

When you:

• place an order

• create an account

• sign up to our emails

• contact customer support

• submit a review

• participate in promotions or surveys

Automatically

When you use our website, we or our service providers may collect information through:

• cookies

• pixels

• tags

• analytics tools

• advertising technologies

• server logs

From third parties

We may receive personal information from:

• Shopify

• payment processors

• shipping and logistics partners

• analytics providers

• advertising platforms

• fraud prevention providers

• social media or marketing partners

4. Why we collect, use and disclose personal information

We may collect, use and disclose your personal information for the following purposes:

To provide our products and services

Including to:

• process and fulfil orders

• arrange shipping and delivery

• manage returns, refunds and exchanges

• provide setup guides, product information and support

• manage your account

• communicate with you about your order

To improve our store and customer experience

Including to:

• understand how customers use our website

• improve product pages, offers and content

• personalise your shopping experience

• troubleshoot site functionality

For marketing and advertising

Including to:

• send promotional emails or SMS where permitted

• show you relevant ads on platforms such as Facebook, Instagram, Google and other channels

• measure ad performance and retargeting activity

• analyse customer interest in products

For security and fraud prevention

Including to:

• verify transactions

• prevent fraudulent orders

• secure our website and systems

• detect suspicious or abusive behaviour

To comply with legal obligations

Including to:

• respond to lawful requests

• comply with tax, accounting and record-keeping obligations

• enforce our policies and terms

5. Cookies, analytics and advertising

We and our service providers may use cookies, pixels, tags and similar technologies to:

• operate and improve our website

• remember your preferences and shopping cart

• analyse traffic and behaviour

• measure the performance of our marketing

• show relevant advertising on other websites and platforms

These technologies may be used by Shopify and third-party services such as Meta, Google and analytics providers.

Depending on your browser or device settings, you may be able to disable or restrict cookies. However, some website features may not function properly if you do so.

6. Who we disclose personal information to

We may disclose your personal information to:

• Shopify, which hosts and powers our store

• payment processors and payment gateways

• shipping, logistics and fulfilment providers

• IT, cloud storage and website support providers

• analytics and advertising providers

• customer support and communications platforms

• professional advisers such as lawyers, accountants or insurers

• government or regulatory authorities where required by law

We may also disclose personal information:

• if you direct us to do so

• if necessary in connection with a business sale, merger, restructure or insolvency event

• to protect our rights, customers or business

7. Shopify and overseas disclosure

Our store is powered by Shopify. Shopify may collect, process and store personal information in order to provide the ecommerce platform and related services.

Your personal information may be transferred to, stored in, or processed in countries outside Australia, including countries where Shopify, our service providers, advertising providers or logistics partners operate.

By using our website and services, you acknowledge that some of your personal information may be disclosed overseas.

Where required, we take reasonable steps to ensure overseas recipients handle personal information appropriately.

To learn more about how Shopify handles personal information, visit Shopify’s privacy information at:
https://privacy.shopify.com/en

8. Third-party websites and services

Our website may contain links to third-party websites, tools or services. We are not responsible for the privacy or security practices of those third parties.

If you interact with a third-party website or service, you should review their own privacy policy.

9. Security of your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no system is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

10. Retention of personal information

We keep personal information only for as long as reasonably necessary for:

• fulfilling orders

• providing customer support

• complying with legal, tax and accounting obligations

• resolving disputes

• enforcing agreements and policies

• maintaining business records

For example:

• order and transaction records may be retained as required by law

• support communications may be retained for service and dispute resolution purposes

• marketing data may be retained until you unsubscribe or request deletion, subject to legal obligations

11. If you do not provide personal information

If you do not provide certain personal information, we may not be able to:

• process your order

• deliver your products

• provide customer support

• respond to certain requests

• offer some website features or services

12. Access, correction and marketing preferences

Subject to applicable law, you may request:

• access to personal information we hold about you

• correction of inaccurate personal information

• deletion of personal information in certain circumstances

You may also opt out of receiving marketing emails at any time by clicking the unsubscribe link in our emails.

Even if you opt out of marketing, we may still contact you regarding:

• your orders

• returns or refunds

• support enquiries

• legal or important account notices

To make a privacy request, contact us at support@improvehaus.com.

We may need to verify your identity before processing your request.

13. Complaints

If you have a complaint about how we handle your personal information, please contact us first at:

Email: support@improvehaus.com

We will investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au/

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations or operational requirements.

Any updated version will be posted on this page with a revised “Last updated” date.

15. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, contact us at:

Email: support@improvehaus.co