Shipping policy

IMPROVEHAUS — SHIPPING POLICY

Last updated: [23/11/2025]

Thank you for shopping with ImproveHaus. We aim to deliver your order as quickly and reliably as possible. This Shipping Policy explains how your order is processed, shipped, tracked, and handled in the event of delays or delivery issues.

Order processing times

Processing time: 1–3 business days

Once your order is placed, it is sent to our fulfilment partner for processing, quality checks, and packing.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping locations

ImproveHaus currently ships to:

  • Australia

  • New Zealand

  • United States

  • United Kingdom

  • Canada

  • selected EU regions

Delivery times vary by destination.

Estimated shipping times — Australia

Estimated delivery time after dispatch: 7–15 business days

Orders are fulfilled through our logistics partners and may be delivered by carriers such as Australia Post, Aramex, local delivery partners, or other carriers depending on destination and route.

Estimated international shipping times

Approximate delivery time after dispatch:

  • New Zealand: 7–15 business days

  • United States: 8–20 business days

  • United Kingdom: 8–20 business days

  • Canada: 10–25 business days

  • EU countries: 10–25 business days

  • Rest of world: 12–30 business days

All delivery timeframes are estimates only and are not guaranteed. Delivery may take longer during high-volume periods, customs processing, carrier disruptions, or other circumstances outside our control. If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you and provide an updated delivery estimate.

Order tracking

All orders include tracking.

Once your order has been shipped, you will receive an email with your tracking number and tracking link.

Tracking updates may take 2–5 business days to appear while the parcel moves through initial transit and carrier scan points.

Multiple item orders

If your order contains multiple products, items may be shipped separately depending on stock availability, fulfilment source, or warehouse location.

If this happens, you may receive separate tracking numbers.

Shipping delays

Shipping delays can occur due to:

  • customs inspections

  • extreme weather

  • carrier backlogs

  • peak seasonal demand

  • global logistics disruptions

  • local delivery network issues

Shipping delays do not automatically entitle a customer to a refund. However, if we are unable to supply your order within the advertised timeframe or within a reasonable time, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other remedy where required under the Australian Consumer Law.

Lost or misdelivered packages

If tracking stops updating for an unreasonable period or indicates the parcel may be lost in transit, please contact us at support@improvehaus.com. We will investigate with the carrier and, where appropriate, provide a replacement or refund.

If tracking shows a parcel as delivered, ImproveHaus may not be responsible for loss or theft that occurs after delivery, particularly where the correct delivery address was provided and the parcel has been delivered according to the carrier’s records.

However, if you believe your order was misdelivered, incorrectly scanned, or not properly delivered, contact us and we will assist by reviewing the shipment and liaising with the carrier.

Undeliverable packages

If a parcel is returned to sender due to:

  • an incorrect or incomplete address

  • failure to collect

  • repeated failed delivery attempts

  • refusal of delivery

we may charge a reshipping fee before resending the order.

Unless required under the Australian Consumer Law, original shipping charges are not refundable in these circumstances.

Customs, duties and taxes

For international orders outside Australia, customs duties, taxes, import fees, or clearance charges may apply depending on the destination country.

These charges are the customer’s responsibility unless otherwise stated at checkout.

For Australian orders, GST will be applied where required.

Address accuracy

Please make sure your delivery address is correct before placing your order.

Once an order has entered processing, we may not be able to change the delivery address. If you need to request a correction, please contact us as soon as possible at support@improvehaus.com.

Where delays or failed delivery result from an incorrect address supplied by the customer, refunds may not be available except where required under the Australian Consumer Law.

Need help?

For questions about shipping, tracking, or delivery, please contact:

support@improvehaus.com

We’re here to help.